Responding to Escalated Behaviors Training
Speaker: Christian Milovich, Certified CPI Trainer, Oaklawn
Date: Friday, November 13, 2026
Time: 10am-12pm (EST)
Location: Excel Mission Campus, 154 W Hively Ave, Lot 2, Suite 28 Elkhart
Please note: Virtual attendance available but in person attendance strongly encouraged.
Cost: FREE but Registration is required and space is limited.
Description:
With real-world insights and practical techniques, this training will empower you to respond with confidence, interrupting tense situations, and foster positive interactions—whether at work, in public, or even at the dinner table.
Learning Objectives:
Understanding Your Own Responses – Learn how you naturally react to escalating situations and how self-awareness shapes your interactions.
Understanding the Why – Gain a deeper understanding of how the brain functions under stress and what a distressed person is truly communicating.
"The Skills" – Discover a structured, four-stage approach to identifying, and intentionally responding to escalating situations to improve outcomes.
Overcoming Barriers – Recognize common "wild cards" or obstacles that may challenge your response and learn strategies to navigate them effectively.
Speaker Bio:
Christian Milovich
Christian is the Lead Learning & Development Specialist at Oaklawn, with 16 years at the organization and 23 years of experience in community mental health. He develops and facilitates training designed to be engaging, practical, and applicable to real-life situations, with a focus on helping people better help others.
A South Bend native and graduate of Riley High School, Christian earned bachelor's degrees in Communication and Sports Administration from the University of Indianapolis. He especially enjoys bringing training into the community and partnering with organizations to help their staff feel more confident responding to challenging situations.
Christian and his wife, Emily, have been married for 25 years and have three children. He credits his experiences as a husband, father, son, and member of the community with continually shaping the way he understands people, communication, and relationships. Those life experiences influence the way he approaches training and reinforce what he sees as the purpose behind his work: helping people help other people.
*Certificate of attendance will be distributed to all participants.
Free admission. Strongly encouraged for best learning experience.
Free admission
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